Effective Date: 20 September 2026
This Payment and Payout Policy ("Policy") governs payments made by mentees/users and payouts made to mentors through Call DAKM Mentors, operated by CALL DAKM MENTORS PRIVATE LIMITED ("Company", "Call DAKM", "Platform", "we", "us" or "our").
By using the Platform, making or receiving a payment, booking a mentorship service, or participating in a paid transaction, you agree to this Policy and all other applicable Platform policies, including the Terms of Service, Refund/Cancellation/Rescheduling Policy, Mentor Agreement and Privacy Policy.
The Platform may offer mentorship services on a pay-per-minute, pay-per-session, package, subscription, credit or other permitted payment basis.
The applicable price, duration, rate, applicable taxes, discounts, fees and other charges shall be displayed or communicated to the user before confirmation of the transaction, wherever required by law.
The Company may modify pricing, commissions, fees, offers or commercial terms prospectively. Changes ordinarily shall not affect completed transactions unless required by law or otherwise expressly communicated.
Payments may be processed through authorised third-party payment gateways, banks, payment processors or other payment service providers integrated with the Platform.
A transaction shall be treated as successfully completed only when the payment status is confirmed by the Platform or its authorised payment provider.
A debit appearing in a user's bank account does not necessarily mean that the booking or transaction has been successfully completed if confirmation has not been received by the Platform.
Users shall use only authorised payment methods and must not use another person's payment instrument without proper authorisation.
Payments may be declined, fail, remain pending, be reversed, refunded or otherwise become subject to reconciliation.
Where necessary, the Company may wait for confirmation from the payment gateway, bank or payment processor before determining the status of a transaction.
If a payment is successfully debited but the service is not successfully booked, the Company may initiate an applicable reversal/refund in accordance with the payment provider's process and the Platform's policies.
Verified duplicate payments may be refunded or adjusted through the applicable payment mechanism.
For pay-per-minute services, the applicable rate shall be the rate displayed before the session begins.
The Platform may calculate charges using its records of the billable duration of the session, including applicable session start and end times.
The Company's technical and transaction records may be used for billing reconciliation, subject to applicable law.
Where partial minutes or minimum billing periods apply, the applicable billing methodology shall be disclosed to the user where reasonably required.
For pay-per-session services, the applicable session fee may be collected before the session begins.
The fee may be subject to the applicable cancellation, refund, rescheduling, dispute, chargeback and other conditions.
Payment for a session does not guarantee any particular result, advice, outcome, employment, admission, financial gain, business result, personal-development result or other benefit.
Cancellations, refunds and rescheduling shall be governed by the Platform's Refund, Cancellation and Rescheduling Policy.
Depending on the circumstances, the Company may provide rescheduling, replacement service, applicable Platform credit, partial refund, full refund or no refund, subject to applicable law.
Where reasonably appropriate, the Company may offer rescheduling or an alternative service instead of monetary refund, provided that mandatory legal rights are not unlawfully restricted.
Technical difficulties, connectivity problems, device problems or interruptions shall not automatically create an entitlement to a refund.
Where a dispute arises, the Company may review available booking records, session duration, timestamps, payment records, technical logs, cancellation information and other relevant information.
Where the Company determines that a material technical or Platform failure prevented delivery of a paid service, an appropriate remedy may be provided in accordance with the applicable refund policy and law.
Users should report payment, billing or session issues promptly through the designated support or grievance channel.
A mentor shall become eligible for payout only for transactions determined by the Company to be successfully completed and eligible for settlement.
The gross amount paid by a mentee shall not necessarily equal the amount payable to the mentor.
Mentor payouts may be subject to Platform commission, payment/transaction charges, applicable taxes, TDS, refunds, reversals, chargebacks, fraud-related adjustments and other lawful deductions.
The Company may retain a percentage, fixed amount or other agreed Platform fee/commission from transactions.
The applicable mentor revenue-share or commission structure shall be communicated through the Mentor Agreement, onboarding terms, mentor dashboard or other authorised communication.
Different mentors, categories, services, promotional campaigns or payment models may have different commercial terms.
Mentor payouts shall be processed according to the payout cycle communicated by the Company.
Payout timing may be affected by payment-gateway settlement, banking processes, weekends/bank holidays, refunds, cancellations, chargebacks, fraud checks, verification requirements, technical issues or regulatory requirements.
The Company does not guarantee immediate payout after every session.
The Company may establish a minimum payout threshold or settlement cycle where commercially and legally appropriate.
Mentors must provide accurate and complete identity, KYC, tax and bank-account information required for receiving payouts.
The Company may suspend or delay payouts until required verification is completed.
The mentor shall be responsible for losses caused by incorrect or outdated bank details supplied by the mentor.
Where permitted, the Company may periodically request updated information for legal, tax, regulatory, banking, fraud-prevention or operational purposes.
The Company may deduct and deposit TDS or other statutory deductions where legally applicable.
Applicable GST, income-tax, invoicing and other tax obligations shall be determined according to the applicable law and the actual contractual and commercial structure between the Company, mentor and/or mentee.
Mentors remain responsible for their own applicable tax and regulatory compliance, except to the extent the Company has a statutory obligation to deduct, collect, report or deposit amounts.
The Company may provide applicable transaction statements, tax certificates or other records where legally required.
If a payment is reversed, charged back, refunded or determined to be invalid after a mentor has become eligible for payout, the Company may place the relevant amount on hold or adjust it against present or future eligible payouts, to the extent permitted by law and applicable contractual terms.
The Company may similarly recover or adjust amounts arising from incorrect payouts, fraudulent transactions, unauthorised transactions or other legitimate transaction-related liabilities.
Any approved customer refund shall ordinarily be processed through the original payment method or another legally permissible mechanism.
Third-party banking or payment-provider delays after successful initiation of a refund or payout shall not ordinarily be treated as a failure by the Company.
The Company may monitor, review, restrict, cancel or suspend transactions reasonably suspected of fraud, payment abuse, fake accounts, stolen payment instruments, artificial transactions, self-booking, collusion, manipulation of session duration, promotional abuse, refund abuse, chargeback abuse or other unlawful or prohibited activity.
The Company may withhold disputed amounts while an investigation is pending and may take appropriate action, including account restriction or termination, subject to applicable law.
The Company may cooperate with payment providers, banks, regulators, law-enforcement authorities or other competent authorities where legally required or permitted.
Mentors and mentees shall not deliberately circumvent the Platform's payment system for the purpose of avoiding applicable Platform fees, controls or contractual obligations.
Where prohibited under the Mentor Agreement or other applicable Platform terms, mentors shall not solicit or induce mentees to transfer paid mentorship transactions initiated through Call DAKM to cash, UPI, direct bank transfer, personal payment links or another platform.
The Company may take contractual or lawful remedial action for such conduct, including suspension or termination of the relevant account and adjustment of amounts where legally permissible.
The Company may provide promotional discounts, coupons, credits, rewards or other offers subject to specific eligibility, validity and usage conditions.
Unless expressly stated otherwise, promotional benefits shall not be transferable or exchangeable for cash.
The Company may cancel or restrict promotional benefits where it reasonably identifies fraud, misuse, duplicate accounts, manipulation or violation of promotional terms.
Platform credits, where offered, shall be subject to their applicable terms and shall not constitute a bank account, deposit, investment or financial product.
The Company may suspend payment or payout functionality or place amounts on hold where reasonably necessary to:
Amounts legitimately payable after resolution of the relevant issue shall be processed subject to applicable deductions, contractual terms and law.
The Company may maintain transaction, payment, booking, session, refund, payout and related records for accounting, tax, legal, regulatory, security, fraud-prevention and dispute-resolution purposes in accordance with applicable law and the Privacy Policy.
Where a payment, payout or billing dispute arises, the Company may investigate the matter using available records and information.
Users and mentors should provide transaction IDs, booking details and other relevant information when raising a complaint.
Where minors are permitted to use the Platform, payments and paid mentorship services may be subject to additional age-related, parental/guardian, safety and other requirements under applicable law and Platform policies.
Mentors shall not provide any regulated professional service requiring a licence, registration, qualification or statutory authorisation unless they possess the required authorisation and are legally permitted to provide that service.
The Company may restrict or remove services that create legal, regulatory, safety or compliance concerns.
This Policy shall be interpreted in accordance with applicable laws of India. Nothing in this Policy shall exclude or restrict any mandatory statutory right or remedy available to a user or mentor.
The Company may amend this Policy to reflect changes in law, taxation, payment systems, Platform features, business models, regulatory requirements or risk-management practices. The updated version shall be effective from the date specified by the Company.
Payment-related complaints may be submitted through the Company's designated support or grievance-redressal mechanism.
By making or receiving a payment or using the Platform's paid services, the user or mentor acknowledges that they have read and agreed to this Policy and other applicable Platform policies.
For payment or payout related questions, contact us at support@calldakm.com.
CALL DAKM MENTORS PRIVATE LIMITED
A-9/7, 9th Floor, Himalaya Pride Techzone 4, Dhanouri Kalan,
Gautam Buddha Nagar, Uttar Pradesh - 203201